Terms and Conditions
TERMS & CONDITIONS OF YOUR BOOKING
Lakeland Cottage Holidays is a trading name of Lakeland Cottages Limited, registered in England No. 4106135. Registered offices: Melbecks, Bassenthwaite, Keswick CA12 4QX. The following terms and conditions apply to your booking and we urge you to read them carefully, as they form the terms of a legally binding contract of hire. The contract of hire that you enter in to is between the Hirer and the Owner of the property in question. The Hirer must be 18 years of age or over.
The rental price paid includes your chosen accommodation for the number of nights stated on your booking confirmation. The price includes bed-linen but not towels (except Melbecks properties where towels are included in the rental price). Some of our properties include gas, electric and oil charges, others do not - please see the individual property description for specific details.
YOUR BOOKING & DEPOSIT
A provisional booking may be made and will be held for no longer than five calendar days, during this time period a deposit, or the full payment if within 8-weeks of the start of the holiday, must be received. A deposit consists of 1/3rd of the rental price together with the Booking Fee of £15. There is a 3% charge for credit card payments - there is no credit card charge if your deposit payment is made online. Your contract is formed when we provide you with written or email confirmation of your payment. We reserve the right to refuse any booking prior to issuing confirmation.
BALANCE PAYMENT & DAMAGE BOND
The balance of your holiday rental plus any extras and your returnable damage bond (if applicable) are due 8-weeks prior to the start of your holiday. There is a 3% charge for credit card payments. Some properties require that a Damage Bond is taken. If a returnable damage bond is taken, we will return it to you minus any deductions for damages within 14-days of the end of you holiday.
Your holiday begins at 4.00pm on the day of arrival and ends at 10.00am on the day of departure. You must take good care of the property you have hired and its contents. Whilst we understand that breakages can occur by accident, any damage or breakage that we deem to be malicious will be charged for. The Hirer will be responsible for the behaviour and actions of their party, and for the condition that the property is left in at the end of their stay. It is a condition of hire that you leave the property in a clean and tidy state, and includes ensuring that all crockery, utensils & equipment are clean and properly stored away. It is a condition of hire that the occupancy of the property hired as stated in its description is not exceeded.
We do not provide any holiday insurance, nor is it included in the price of your holiday. We recommend that you take out your own holiday insurance for your own peace of mind.
BROCHURE & WEBSITE PROPERTY INFORMATION
We make every effort to ensure that the description of our properties is accurate and up-to-date. However, we reserve the right to make alterations and revisions to our brochure and website description at any time and will endeavour to inform the Hirer of such alterations.
Whether a property accepts pets or not is noted in the property description. If pets are brought in to a property that does not accept pets, we reserve the right to ask you to leave immediately. You will not be entitled to a refund for the balance of your stay and may be charged for any additional cleaning necessary.
For those properties that do accept pets, the number of pets accepted is stated in the property description. There is a charge for pets of £2 per pet per night to cover the additional cleaning and wear & tear. This does not cover damage caused by a pet which you may be charged for. Pets are not permitted on the furniture or in the bedroom, and should not be left unattended in the property at any time. Pet owners are responsible for cleaning up their pets mess within the property and within the garden. A charge will be made if we have to clean mess that you leave behind.
ACCESS TO YOUR HOLIDAY PROPERTY
During the course of your holiday it may be necessary for ourselves, the owners or their representatives, to gain access to your holiday property. Wherever possible, we will advise you as soon as we are aware of the date and time that access is required. We will endeavour to accompany tradesmen on their visit.
Complaints regarding your property must be made at the time of your holiday, whilst we can review the nature of the complaint and have the opportunity to take action to remedy the nature of the complaint. We are unable to resolve problems regarding your holiday property if they are brought to our attention after the completion of your holiday. Neither the property owner or nor ourselves as agents can accept any liability for alternative accommodation costs, failure of equipment or problems experienced beyond their reasonable control. If we are unable to resolve a complaint to your satisfaction, the holidaymaker will accept our judgement regarding reasonable compensation. In the event of an appliance or equipment breakdown, we will try to repair the breakdown as soon as possible. We will not pay compensation for such breakdowns.
No liability is accepted by the property owner or Lakeland Cottage Holidays in respect of loss or damage to the hirers and their party's possessions, or for personal injury or death, unless this results from the negligence of the company or owner. As agents for the property, Lakeland Cottage Holidays cannot accept any liability for any acts or omissions of the owner or anyone acting or employed on behalf of the owner. Lakeland Cottage Holidays cannot accept any liability for any shortcomings or defects with or in any property which is not within its ownership.
ELECTRICITY & GAS FUEL CHARGES
Where charges are made for electricity and gas, the fuel booklet in the property must be completed with your arrival and departure readings. Any monies due can be left as cash or cheque, or if applicable deducted from the Damage Bond.
CANCELLATION BY THE HIRER
In the event that you have to cancel your holiday you must notify us in writing or by email. Your holiday will be regarded as cancelled when we have received written or email notification. If you cancel, then you are still liable for payment of the rental balance. It is a condition of this contract that the rental balance should be paid according to its due date even if your holiday has been cancelled.
We will try to re-let your cancelled holiday, which may involve discounting the rental price to achieve a re-let. You will be reimbursed any monies received by us in re-letting the property minus a £12 administration fee. No refunds will be made for cancelled short break holidays (i.e. less that 7-nights duration) or for holidays booked within two weeks of the holiday start date irrespective of whether the property is re-let or not.
CANCELLATION BY THE AGENT/OWNER
In the unlikely event that your holiday property becomes unavailable due to reasons beyond our control, we will offer you alternative accommodation of a similar nature to that which you have booked. If no alternative is available, or is unacceptable, then all monies paid will be returned in full to the Hirer and we shall not be under any additional liability or claim.
For the benefit of all our guests, all our properties are no-smoking. If a property occupied by yourselves has been smoked in during your hire, it may not be suitable for the subsequent guests and alternative accommodation may have to be provided. In this circumstance you will be liable for the cost of the alternative accommodation.
Lost property is held for four weeks after the end of you holiday and will be disposed off after this time. A fee of £12 plus Postage & Packing costs is charged for the return of lost property. We do not accept responsibility for the return of lost property and it is the Hirers responsibility to notify us of any lost property they wish to be returned.
Any dispute between us will be governed by the non-exclusive law of the English Courts.